The Information We Collect
In order to ensure fast, effective customer service we collect select pieces of information to continually improve the quality of customer experience and service. The information we collect through the services on our website that use our Terms & Conditions or any forms voluntarily filled out by the reader/customer for contact forms or membership sign-ups are used to track customers on our site to ensure proper pricing and a catered shopping experience.
This info is also stored in our CRM system through Zoho.com. No payment information such as credit card numbers or banking info are stored in our system. No information is stored that wasn't requested and/or approved to be integral to the service we provide.
We collect information from you through:
- Account sign-up/log-in.
- Sample request form.
- Requests and/or questions you submit to us via email and chat.
- Requests for customer support or technical assistance.
- Messages you submit through social media.
The types of information we collect from you depend on the service you use on our site. For example, name, address, email address will be collected to submit a contact/sample request form along with additional info depending on the request.
What We Use That Information For
Biomatcan may use your email address to make you aware of changes to our website, product promotions, and other marketing purposes with the option to be removed from these lists at any time.
We will also track the products you purchase through our site along with dates, quantities, and pricing for our records. Users can also view order history themselves in the account window.
svetoss.com uses analytics tools such as Google Ads, Google My Business, Google Analytics, and Wix to monitor site activity. Any information recorded with these tools is stored directly in the svetoss.com website and Google Analytics account associated to svetoss.com. No identifiable personal information is collected through these apps, they are simply to help determine the functionality of the website and effectiveness of the online marketing efforts by Biomatcan.
No information shared with Biomatcan will be shared or sold to any third party organization or website. It is solely used to improve the quality of service we offer our users and improve our overall online marketing strategies.
How to opt out of this policy?
We pride ourselves on being fully transparent and cooperative with anyone who has additional questions about the use of their personal information and data, and take any concerns seriously. If you would like to opt-out or address an issue please contact us via our main methods of contact found on this website.